Principles of rendering of cervices

What any client should know when initiating a dispute

Stages of analysis of the client’s problems

Interaction with the client when rendering services

Interaction with the client when rendering services

Once the client’s problem (task), prospects of its settling considered and terms of cooperation with the client agreed, we get down to work, the character of which (and we do emphasize it!) is highly creative, intellectual and innovative like that of an artist or a writer.

When performing the client’s task, we accept heavy responsibility, but despite its psychological gravity we do not fear it. We are interested in victory and economic effect of our services for our client at least as much as the client is. Interacting with the client in the course of the joint struggle, we keep to certain rules worked out for the period of our long-term practice. They are always laid down in the contracts concluded with clients (see Contract of Legal Services) and concern the following:

1. Customer convenience of information transfer
2. Saving of time and written registration of information
3. “Let-alone” principle on the part of the client
4. Openness, mutual confidence and reasonable assistance of the client
5. Making it possible to represent the client’s interests before third persons
6. The client’s right to control
7. Forehand payment of duties and expenses
8. Provision of the client’s appearance when needed on the part of the client
9. Coordination of interaction, information interchange
10. Mutual recommendations
11. Personal service liability
12. The client’s right to choose a specialist
13. Professional ethics
14. The client’s right to reject our services
15. The client’s right to impose penalty, payment of damages and reduction in value of services